Cruise Holiday Offers, Discount Cruise Deals & Cheap Cruises

Terms Of Business

These are the Terms of Business on which we will make a booking for your travel arrangements. When making your booking we will arrange for you to enter into a contract with the principal (tour operator/ airline/ cruise operator/ other supplier) named on your receipt. If your booking is made up of more than one separate service then you will have a separate contract with each of the different principals. In these Terms of Business 'We, Us or Our' means Bolsover Cruise Club. 'You' and 'Your' means each and every person named on the booking. 'Principal/Supplier' means anybody other than Us that is responsible for providing services to You, for example, an ATOL Operator, tour operator, cruise holiday company, insurance company, car hire company, flight or hotel wholesaler. 'ATOL Operator' means a tour or cruise operator that is licensed by ATOL. 'ATOL' means a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA).

1. Booking
We act as an agent for Principals/Suppliers. This means that We obtain bookings for and on behalf of Principals/Suppliers. All bookings are subject to the relevant Principal's/Supplier's Terms and Conditions. Details of the Principal's/Supplier's Terms and Conditions are provided in their current published brochure or can be found on their website. Usually a binding contract will be formed between You and the relevant Principals/Suppliers on either the payment of the required deposit or once a confirmation invoice has been issued. It is Your responsibility to read and understand the Principal's/Supplier's Terms and Conditions and ask for further clarification at the time of booking if necessary. When a booking is made all details will be read back to You. Once You have confirmed these details We will proceed to confirm the booking with the Principals/Suppliers. Please check that all names, dates and timings are correct on receipt of all documents and advise Us of any errors immediately. Any changes to thes details may result in additional charges in accordance with the Principal's/Supplier's booking conditions. Please ensure that the names given are the same as in the relevant passport.

2. Price and Payment
You will be required to pay a deposit or make full payment for Your booking if Your travel arrangements are within the Principal's/Supplier's balance due date. Where You only pay a deposit You must pay the full balance by the balance due date notified to You on Our booking summary. If full payment is not received by the balance due date, We will notify the Principal/Supplier who may cancel Your booking and charge the cancellation fees set out in their Terms and Conditions.

Please note that Our discounts, if applicable, apply to the basic cruise package price unless otherwise specified. This excludes all extras such as flight supplements, port taxes, excursions, travel insurance, surcharges and amendment or cancellation charges (see Section 4). Our discounts may not be used in conjunction with any other Principal/Supplier promotion or discount offer unless otherwise specified. Some cruise operators may withhold certain promotions or free gifts associated with a cruise due to the high level of discount that they offer. Please ask staff at the time of booking.

We reserve the right to charge in addition a fee equivalent to 1.5% of Our price for credit card and American Express card payments. When this charge applies We will notify You of this on Our holiday information sheet that accompanies Our booking summary.

To enable Us to forward the appropriate funds onto the Principal/Supplier to ensure that it reaches them before or by their balance due date ('the Principal/Supplier balance due date') We must have received cleared funds from You prior to this date. We usually recommend at least seven days prior to the Principal/Supplier balance due date.

3. Passenger Relations Discount (PRD) or Future Cruise Credit (FCC)
Any PRD or FCC received by You from Principals/Suppliers can be used when booking to reduce the Principal's/Supplier's full price only. Where a bonus Cruise Club discount is applicable and a PRD or FCC is used, it does not further reduce Our discounted price; instead We will apply Our discount to the reduced Principal's/Supplier's price.

4. If You Change or Cancel Your Booking
Amendment to or cancellation of Your booking may result in additional charges in accordance with the Principal's/Supplier's booking conditions (which may be 100% of the cost of the travel arrangements). If We have applied a discount to the basic cruise package on your booking, this discount will not apply to any cancellation or amendment charges that arise. Any such charges will be calculated by reference to the Principal's/Supplier's full package price. We strongly advise that You ask Us how much these charges will be before You make any amendments or cancel Your booking. Any cancellation of any booking must be confirmed in writing to Us. You should contact Us as soon as possible.

We do not generally charge for amendments or cancellations but if You make several requests to change the same booking You will be asked to pay an administration charge and any further costs We incur in making such further amendments or cancellation. Our administration costs could increase the closer to the departure date.

5. Delivery of Documents
All documents (eg. invoices/tickets/insurance policies) will be sent to You by Second Class post. Once documents leave Our office We will not be responsible for their loss unless such loss is due to Our negligence. If tickets or other documents need to be reissued all costs must be paid by You. You can ask for delivery by other means subject to Our administration charges. Please ask for details at the time of booking.

6. Insurance
Many Principals/Suppliers require You to take out travel insurance as a condition of booking with them. In any event, We strongly advise that You take out a policy of insurance in order to cover You and Your party against the cost of cancellation by You; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If We have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by You (eg. pre-existing medical conditions). Failure to disclose relevant information will affect Your insurance. You are strongly advised to purchase comprehensive travel insurance at or before the time of booking. We offer a competitively priced scheme that is designed with the cruise holidaymaker in mind and details are available at the time of booking.

7. Liability
We will only be liable to You for Our own negligence or breach of Our obligations. We are not liable for the acts and omissions of Principals/Suppliers and We shall not be liable for any loss of profit, business related or indirect losses suffered by You. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if You wish to do so.

8. Passports, Visas and Health
We can provide general information about the passport and visa requirements for Your trip. Your specific passport and visa requirements, and other immigration requirements are Your responsibility and You should confirm these with the relevant Embassies and/or Consulates. Neither We nor the Principal/Supplier accept any responsibility if You cannot travel because You have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least six months after Your return date.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask Us for full details.

We can provide general information about any health formalities required for Your trip but You should check with Your own doctor for Your specific circumstances.

You must inform Us prior to booking of any medical problem or disability that could affect Your ability to complete Your travel arrangements.

9. Privacy
We are committed to keeping Your information and account details private. When You make a booking You consent to Your information being passed on to the Principal/Supplier and to other credit checking companies or as required by law. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that You give to Us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If You are travelling to the United States, the US Customs and Border Protection will receive this information for the purpose of preventing and combating terrorism and other transnational serious crimes. If You travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If We cannot pass this information to the relevant Principals/Suppliers, whethe in the EEA or not, We will be unable to provide Your booking. In making this booking, You consent to this information being passed on to the relevant persons.

In addition, where You have expressly consented to Us doing so We will add Your details to Our customer database, free of charge for Our own marketing purposes. You will therefore receive statements and information relating to Our services and any offers that We believe may be of interest to You. You can choose to no longer receive these by contacting Us. Please ask Us for details of Our Data Protection Policy.

10. ABTA
We are members of ABTA (no. 15805). This means We abide by ABTA's Code of Conduct which obliges Us to maintain a high standard of service to You. Further information on the Code can be found at www.abta.com.

11. Financial Protection
You will be advised of the financial protection that applies to Your travel arrangements at the time of booking.

12. Complaints
Because the contract(s) for Your travel arrangements is between You and the Principals/Suppliers, any queries or concerns relating to the travel arrangements should be addressed to them. If You have a problem whilst on holiday, this must be reported to the Principal/Supplier or their local supplier or agent immediately. If You fail to follow this procedure there will be less opportunity to investigate and rectify Your complaint. The amount of compensation You may be entitled to may be reduced or You may not receive any at all depending upon the circumstances. If You wish to complain when You return home, write to the Principal/Supplier. You will see the name and address plus contact details in any confirmation documents We send You. We will of course assist You with this if You wish, please contact Us. If the matter cannot be resolved and it involves Us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com.

13. Final Travel Arrangements
Please ensure that all Your travel, passport, visa and insurance documents are in order and that You arrive in plenty of time for checking in at Your departure point. It may be necessary to reconfirm Your flight with the airline prior to departure. Please ask Us for details at least 72 hours before Your outbound flight. You should take a note of any reference number or contact name when reconfirming. If You fail to reconfirm You may be refused permission to board the aircraft and You are unlikely to receive any refund.

Terms of Business valid from 01/01/12 until further notice